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Refund Policy

Last updated: September 2026

This Refund Policy explains how payments and refunds are handled for services provided by DM Sajjad. Please read it carefully before making a payment or starting a project. By engaging my services, you acknowledge and accept the terms below.

Important

 

Digital Marketing Services Are Non-Refundable

Because digital marketing, advertising management, consulting and related services involve time, strategy, platform work and resources that are committed and consumed as soon as work begins, all payments for these services are strictly non-refundable. This is standard practice across the industry and is agreed before any project starts.

1. Why Digital Marketing Has No Refunds

Unlike a physical product, digital marketing is a professional service. The value is delivered through expertise, planning and hands-on execution — not a returnable item. Once work has started, that time and effort cannot be recovered. Specifically:

  • Strategy, research, audits and account setup begin immediately after payment.
  • Advertising performance depends on the market, budget, offer, product and factors outside my control.
  • Ad spend paid to Meta, Google or other platforms is controlled by those platforms and is never refundable by me.
  • Service fees cover professional time and management, regardless of campaign outcome.

2. Advertising Budget (Ad Spend)

Your advertising budget is separate from my service fee. Ad spend is paid directly to the advertising platform (such as Meta or Google) to run your campaigns. Any unused ad budget remains inside your own advertising account and is subject to that platform’s own rules — it is not held or refunded by me.

3. Monthly Retainers & Ongoing Work

For monthly management or retainer engagements, payment reserves my time and capacity for that period. Once a billing cycle has begun, the fee for that cycle is non-refundable. You may choose not to renew for the next cycle by giving notice as described in your agreement.

4. Cancellations

You may stop working with me at any time. However, cancelling a project or retainer does not entitle you to a refund of fees already paid, including for the current billing period or for work already started or completed. Any pre-agreed remaining deliverables for a paid period will still be provided in good faith.

5. My Commitment to You

While refunds are not offered, my commitment to quality is genuine. I only take on projects I believe I can genuinely help, I communicate honestly about what is realistic, and I work responsibly with every client’s budget as a real business investment.

  • Clear expectations agreed before any payment is made.
  • Transparent communication and honest reporting throughout the project.
  • Professional effort applied to every campaign, whatever the market conditions.

6. Questions Before You Pay

If anything about scope, pricing or expectations is unclear, please ask before making a payment. I’m always happy to clarify what is included so you can make a confident, informed decision.

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